Shipping Sumo (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services through https://www.shippingsumo.com and affiliated platforms (“the Service”). If you have any questions or concerns, please contact us at [email protected].
1. Information We Collect
We collect information to provide and improve our Service.
a) Information You Provide Directly
- Account Information: Name, email address, business name, and contact details when you create an account.
- Order Data: Order lists, addresses, package information, and tracking numbers when you connect your store or manually import orders.
- Payment Information: Credit card or billing details for purchasing shipping labels (handled securely by our payment processor).
b) Information Collected Automatically
- Usage Data: Pages visited, actions taken within the dashboard, and usage statistics.
- Technical Data: IP address, browser type, device information, and cookies.
2. How We Use Your Information
We use your information to:
- Operate and maintain the Service
- Process and fulfill shipping label orders
- Communicate with you about updates, promotions, and support
- Improve our platform and develop new features
- Detect and prevent fraud or misuse of the Service
3. Sharing Your Information
We do not sell your personal information. We may share data with:
- Service Providers: Such as payment processors, hosting partners, integration partners, or customer support tools—only as needed to deliver our Service.
- Delivery Partners: Canada Post and other couriers to generate shipping labels and tracking.
- Legal Compliance: If required by law or to respond to legal process, we may disclose your information.
4. International Data Transfers
Your information may be processed and stored within Canada. If data is transferred outside of Canada, we ensure it is adequately protected according to legal requirements.
5. Data Security
We use industry-standard security measures, including encryption, to protect your personal information. However, no online service is 100% secure—please use strong passwords and contact us immediately if you suspect unauthorized access.
6. Your Rights
Under Canadian and British Columbia privacy laws, you have the right to:
- Access and update your personal information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for certain uses of your data
To exercise these rights, contact [email protected].
7. Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
8. Children’s Privacy
Shipping Sumo is not intended for use by children under 16. We do not knowingly collect personal information from children.
9. Third-Party Services & Links
Our Service may contain links to or integrate with third-party platforms (e.g., WooCommerce). This Privacy Policy does not apply to them. Please review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our platform. Continued use of the Service means acceptance of the updated policy.
Contact Us:
If you have questions about this policy or your data, please email: [email protected]